CARIBBEAN SOUL CATERING

OFFICIAL POLICIES & TERMS OF SERVICE

INTRODUCTION & GENERAL TERMS

These Policies and Terms of Service apply to all services provided by Caribbean Soul Catering LLC, including but not limited to weddings, private celebrations, corporate catering, institutional meals, food tastings, pickup orders, deliveries, staffed events, buffet design, tablescaping, and specialty food installations.

Caribbean Soul Catering is a professional catering and culinary experience company. We are not a dine-in restaurant.

All clients are responsible for reviewing the services, quantities, pricing, fulfillment arrangements, and additional terms specified in their invoices before submitting payment.

By accepting an invoice, confirming a booking, or submitting payment after being provided these terms, clients acknowledge and agree to the applicable policies, including our payment, cancellation, refund, and fulfillment conditions.

All policies are subject to applicable federal and state laws. Any exceptions must be expressly approved in writing by an authorized representative of Caribbean Soul Catering.

1. BOOKING & RESERVATIONS

1.1. Reservation Requirements

A 50% non-refundable deposit is required to reserve an event date unless otherwise specified in writing.

Submission of an inquiry, participation in a consultation, receipt of a proposal, or verbal confirmation does not constitute a confirmed reservation.

Event dates are secured only after Caribbean Soul Catering receives the required payment and confirms acceptance of the booking.

1.2. Quotes & Proposals

Quotes remain valid for 24 hours unless otherwise stated.
Pricing and availability are subject to change until a booking is confirmed.
Proposals are based on the information supplied by the client.
Changes in guest count, menu selections, venue requirements, service arrangements, or event logistics may result in revised pricing.
Caribbean Soul Catering is not obligated to honor expired proposals or previously quoted pricing after material changes.

1.3. Service Agreements

The approved invoice, together with these policies and any written amendments, establishes the agreed-upon scope of services.

Clients are responsible for reviewing their invoices for accuracy before submitting payment.

Any modifications must be approved and documented in writing.

2. PAYMENT POLICIES

2.1. Deposits

All booking deposits are non-refundable, except where otherwise required by law or expressly agreed upon in writing.

Deposits compensate Caribbean Soul Catering for reserving availability, administrative preparation, scheduling, planning, and other booking commitments.

2.2. Remaining Balances

All remaining balances must be paid according to the deadlines specified in the invoice.

Unless otherwise agreed in writing:

Standard catering orders require payment in full no later than 24 hours before fulfillment.
Weddings and larger events may require final payment 30 days before the event.
Rush orders and last-minute bookings may require immediate payment in full.
Payment arrangements must be approved in writing before the applicable deadline.

2.3. Late Payments

Late payments do not automatically extend preparation deadlines or guarantee continued availability.

Caribbean Soul Catering reserves the right to suspend purchasing, preparation, staffing arrangements, delivery, or other services until the required payment has been received.

If a client submits payment after the established deadline, Caribbean Soul Catering may decline the late payment or determine whether the order can still reasonably be fulfilled.

Acceptance of late payment does not automatically waive established cancellation policies or other contractual terms.

2.4. Outstanding Balances

Clients with outstanding balances from previous orders may be required to pay those balances before additional orders are accepted.

Caribbean Soul Catering reserves the right to require advance payment for new orders from clients with prior payment delays.

Caribbean Soul Catering is not responsible for financing, advancing, or absorbing a client's event expenses because of delayed payment.

2.5. Payment Processing

Returned payments may incur a $50 administrative fee where permitted by law and disclosed in the applicable agreement.

Clients remain responsible for valid outstanding balances, including amounts disputed or reversed without a legitimate contractual or legal basis.

Any additional collection or processing fees must comply with applicable law.

3. CANCELLATION & NO-REFUND POLICY

IMPORTANT: ALL DEPOSITS ARE NON-REFUNDABLE.

Client-initiated cancellations do not automatically entitle clients to a refund.

Caribbean Soul Catering operates through advance planning, ingredient purchasing, labor allocation, production scheduling, equipment preparation, and reserved event availability.

Once an order is accepted, business resources may be committed before the event takes place or before the client's final payment is received.

For these reasons, the following cancellation policies apply.

3.1. Client-Initiated Cancellations

A client-initiated cancellation includes circumstances in which a client voluntarily cancels, postpones, declines, or chooses not to utilize services that Caribbean Soul Catering remains ready, willing, and able to provide in accordance with the agreement.

Such circumstances may include:

Changes in personal circumstances.
Changes in guest attendance.
Changes in event plans or schedules.
Changes in personal preferences.
Decisions to use another catering provider.
Failure to secure a venue.
Failure to arrange transportation for pickup.
Refusal of previously approved pickup or delivery arrangements.
Decisions to cancel after ingredients or supplies have been purchased.

These circumstances do not automatically establish grounds for reimbursement.

3.2. Seven-Day Cancellation Policy

NO REFUNDS WILL BE ISSUED FOR CLIENT-INITIATED CANCELLATIONS OCCURRING WITHIN SEVEN (7) CALENDAR DAYS OF THE SCHEDULED EVENT OR ORDER FULFILLMENT DATE, UNLESS OTHERWISE EXPRESSLY AGREED UPON IN WRITING BY CARIBBEAN SOUL CATERING OR REQUIRED BY APPLICABLE LAW.

This policy applies to deposits, partial payments, and payments made in full.

It applies regardless of how recently the payment was submitted.

For example, submitting payment 24–48 hours before an event and subsequently canceling does not automatically create an entitlement to a refund.

3.3. Cancellations More Than Seven Days Before an Event

Deposits remain non-refundable.

For client-initiated cancellations occurring more than seven calendar days before an event, Caribbean Soul Catering will review any payments beyond the non-refundable deposit in accordance with the agreement, expenses incurred, commitments made, and applicable law.

Any discretionary refund, credit, or alternative arrangement must be confirmed in writing.

3.4. Cancellations Within 72 Hours

Client-initiated cancellations occurring within 72 hours of fulfillment are considered final-stage cancellations.

At this stage, ingredients may already have been purchased, staffing commitments made, and significant preparation completed.

The full contracted amount may remain payable in accordance with the agreement and applicable law.

3.5. Client Responsibility for Incurred Expenses

Cancellation does not automatically eliminate contractual responsibility for expenses or services already incurred or performed.

Such expenses may include:

Ingredients and food purchases.
Specialty or custom-ordered supplies.
Labor and food preparation.
Administrative planning.
Reserved staffing.
Equipment and rentals.
Transportation arrangements.
Nonrecoverable vendor commitments.

Any cancellation charges or retained payments will be determined in accordance with the agreement and applicable law.

3.6. Cancellation Credits

Caribbean Soul Catering may voluntarily offer a partial credit toward a future order or event.

Credits are not guaranteed and must be approved in writing.

Where appropriate, the amount of an approved credit may account for expenses already incurred.

Credits may be subject to reasonable written restrictions, including expiration dates and applicable service limitations.

Unless required by law or otherwise agreed in writing, promotional or discretionary credits are not redeemable for cash.

3.7. Rescheduling

Requests to reschedule are subject to availability.

Rescheduling is not guaranteed and may require additional payment if staffing, food pricing, rental costs, or other expenses change.

A request to reschedule does not automatically suspend payment obligations or cancel the original agreement.

3.8. Written Exceptions

Any exception to this cancellation policy must be expressly approved in writing by an authorized representative of Caribbean Soul Catering.

Verbal discussions, informal assumptions, or unilateral requests do not modify an existing agreement.

4. CLIENT REFUSAL OF AGREED-UPON SERVICES

Caribbean Soul Catering is responsible for providing the food, services, quantities, and fulfillment arrangements specified in the approved invoice.

4.1. Refusal of Service

When Caribbean Soul Catering remains ready, willing, and able to fulfill the approved agreement, a client's voluntary decision to refuse those services is considered a client-initiated cancellation.

Examples include:

Refusing to collect an order designated for pickup.
Declining an agreed-upon delivery arrangement.
Requesting dine-in accommodations when the invoice specifies pickup.
Refusing an order because a service not included in the agreement is unavailable.
Choosing not to proceed despite Caribbean Soul Catering's ability to fulfill the agreed-upon terms.

4.2. Changes to Fulfillment Arrangements

Pickup, delivery, on-site service, and other arrangements must be specified in the invoice.

Requests to change fulfillment methods after booking are subject to approval, availability, and additional fees.

Caribbean Soul Catering is not obligated to provide services outside the approved agreement without an authorized modification.

4.3. Refund Eligibility

A client's voluntary refusal of properly offered services does not automatically qualify for a refund.

Applicable cancellation terms remain in effect.

This provision does not eliminate a client's legal remedies if Caribbean Soul Catering fails to provide the contracted services or otherwise materially breaches the agreement.

5. TASTINGS & FOOD SAMPLING

5.1. Nature of Tasting Services

Caribbean Soul Catering is a catering company, not a dine-in restaurant.

We do not offer traditional restaurant-style dining or in-house tasting accommodations.

Tastings are prepared specifically for clients and must be scheduled in advance.

5.2. Pickup & Delivery

Tastings may be arranged for pickup or delivery.

The agreed-upon fulfillment method will be specified in the invoice.

Delivery must be approved in advance and may require additional fees based on distance, labor, and logistical requirements.

Long-distance and out-of-state deliveries may incur additional charges.

5.3. Tasting Fees

Tasting fees cover ingredients, preparation, labor, packaging, and other applicable production costs.

Client-initiated tasting cancellations are subject to the cancellation and no-refund policies outlined in Section 3.

5.4. Tasting Credits

Tasting fees are not automatically credited toward a future catering event.

Any credit must be expressly approved and documented in writing.

5.5. Modifications

Requests to modify tasting dates, menu selections, pickup arrangements, or delivery details must be approved before fulfillment.

Changes requested after ingredients have been purchased or preparation has begun may not be accommodated.

6. CONSULTATIONS & EVENT PLANNING

Clients must complete the catering inquiry form before receiving a personalized proposal.

Initial discovery consultations may be offered without charge.

More extensive services may require consultation or planning fees, including:

Custom menu development.
Event design planning.
Buffet layout and tablescaping consultations.
Venue coordination.
Detailed production planning.
Extensive proposal revisions.
Specialized culinary experiences.

Consultations do not reserve event dates.

Any consultation fees, deliverables, and applicable credit arrangements will be communicated before booking.

7. ORDER CHANGES & MODIFICATIONS

Changes to approved orders must be requested in writing.

7.1. Advance Notice

Requests involving menu selections, quantities, guest counts, delivery addresses, service levels, and event logistics should be submitted at least five calendar days before the scheduled event unless another deadline is specified.

7.2. Last-Minute Changes

Changes requested within 48 hours of fulfillment may not be accommodated.

All changes are subject to availability, production capacity, and additional costs.

7.3. Reductions

Reducing guest counts or quantities after the applicable deadline does not automatically reduce the contracted price.

7.4. Additions

Additional food, equipment, staffing, or services require approval and payment.

Caribbean Soul Catering reserves the right to decline modifications that cannot reasonably or safely be accommodated.

8. RUSH ORDERS & LAST-MINUTE BOOKINGS

Orders placed with limited preparation time are accepted at Caribbean Soul Catering's discretion.

A $100 rush fee applies to qualifying last-minute bookings.

Rush orders may require full payment immediately upon acceptance.

Acceptance depends on ingredient availability, staffing, production capacity, transportation, and other operational considerations.

Caribbean Soul Catering reserves the right to decline orders that cannot reasonably or safely be fulfilled.

Rush bookings remain subject to all standard cancellation and payment policies.

9. PICKUP POLICIES

Pickup orders must be collected at the location, date, and time specified in the invoice.

Clients are responsible for arranging suitable transportation and appropriate food storage.

9.1. Pickup Does Not Include Dining

Pickup orders do not include dining accommodations, on-site food service, or restaurant-style hospitality.

9.2. Missed Pickup

Failure to collect an order does not automatically qualify for a refund.

Caribbean Soul Catering is not required to provide alternative delivery services when pickup was the agreed-upon arrangement.

9.3. Late Pickup

Late pickups may result in additional charges or limited accommodations.

Caribbean Soul Catering cannot guarantee continued food availability or quality beyond the agreed-upon collection time.

9.4. Transfer of Responsibility

Once an order is transferred to the client, the client assumes responsibility for proper transportation, storage, and handling, except where responsibility legally remains with Caribbean Soul Catering.

10. DELIVERY POLICIES

Delivery must be included in the invoice or separately approved.

Delivery charges are determined by distance, order size, staffing, transportation requirements, and logistical conditions.

10.1. Delivery Information

Clients must provide accurate addresses, contact information, access instructions, and delivery arrangements.

10.2. Delivery Availability

Clients must ensure that an authorized individual is available to receive the order.

Drivers may wait up to 10 minutes at the designated delivery location.

10.3. Delays & Additional Fees

Extended waiting times, unsuccessful delivery attempts, return trips, parking, tolls, and additional travel may incur fees.

10.4. Failed Delivery

Failed deliveries caused by incorrect information, restricted access, or client unavailability do not automatically qualify for refunds.

Any applicable remedies will be evaluated according to the agreement and circumstances.

11. SERVICE LEVELS

Caribbean Soul Catering offers multiple service levels based on the needs of each event.

11.1. Packaged Meals

Includes individually packaged meals prepared for pickup or delivery.

Does not include buffet setup, decorative displays, or on-site staffing unless separately purchased.

11.2. Essential Drop-Off Catering

Includes prepared food provided in appropriate catering containers.

Does not include staffed service, buffet maintenance, or decorative presentation unless otherwise specified.

11.3. Signature Buffet

May include:

Professional buffet setup.
Chafing equipment.
Designated serving displays.
Elevated food presentation.
Buffet styling.

Staffing, ongoing maintenance, breakdown, and cleanup are additional services unless expressly included.

11.4. Full-Service Catering

Includes the specific services identified in the approved invoice, which may include:

Buffet setup and presentation.
Professional service staff.
Food-service management.
Replenishment during contracted service hours.
Breakdown of Caribbean Soul Catering's designated service area.

Full-service catering does not automatically include unrelated venue duties.

11.5. Specialty Services

Specialty catering, cocktail receptions, weddings, private dining, immersive food installations, backstage catering, institutional meals, and other customized experiences are priced according to their individual requirements.

12. STAFFING & SERVICE HOURS

12.1. Server Responsibilities

Servers are responsible for food service, replenishment, guest assistance related to food service, and maintaining designated food stations.

Servers are not automatically responsible for:

Bartending.
Bussing guest tables.
Venue-wide cleaning.
Dishwashing.
General trash removal.
Moving venue furniture.
Performing duties unrelated to contracted food service.

12.2. Staffing Requirements

Staffing levels are determined by guest count, service style, event duration, venue requirements, and operational complexity.

12.3. Service Hours

Service hours begin and end according to the approved invoice.

12.4. Overtime

Additional staffing time may be billed at $50 per staff member per hour, calculated in 30-minute increments.

12.5. Delays

Delays caused by clients, venues, or other vendors may result in additional labor charges when extended service is necessary.

13. BUFFET DESIGN & TABLESCAPING

Caribbean Soul Catering offers elevated food presentation, customized buffet design, and immersive culinary displays.

These services may include:

Customized tablescaping.
Layered buffet displays.
Decorative serving installations.
Specialty food presentation.
Themed culinary experiences.
Display structures and specialty equipment.

13.1. Separate Pricing

Buffet design and customized tablescaping are separate services unless included in the selected catering package.

13.2. Specialty Materials

Florals, lighting, signage, specialty structures, decorative rentals, and other customized elements may require additional charges.

13.3. Venue Approval

Clients are responsible for obtaining necessary venue permissions.

13.4. Design Changes

Significant design modifications after approval may result in additional fees.

14. EQUIPMENT & RENTALS

All equipment supplied by Caribbean Soul Catering remains its property unless otherwise specified.

Equipment may include:

Chafing dishes.
Serving utensils.
Buffet risers.
Specialty displays.
Decorative installations.
Serving structures.
Rental accessories.

14.1. Client Responsibility

Clients are responsible for equipment in their possession during the agreed rental or use period.

14.2. Returns

Equipment must be returned by the agreed deadline.

14.3. Condition

Equipment must be returned clean and in substantially the same condition, accounting for reasonable wear and tear.

14.4. Damage & Loss

Missing, damaged, excessively dirty, or unreturned equipment may result in cleaning, repair, replacement, or collection fees.

14.5. Disposable Supplies

Disposable plates, cutlery, napkins, and serving accessories are included only when specified in the invoice.

15. TRASH REMOVAL & CLEANUP

Basic cleanup of Caribbean Soul Catering's designated food-service area is included only when specified in the service agreement.

The following are not automatically included:

General venue cleaning.
Guest-table clearing.
Dishwashing.
Trash collection.
Waste removal.
Cleaning unrelated event areas.

These services must be arranged separately when needed.

Clients are responsible for ensuring that appropriate waste-disposal facilities are available.

Excessive cleaning may result in additional charges.

16. VENUE ACCESS & REQUIREMENTS

Clients must provide accurate venue information before booking.

16.1. Required Access

Appropriate loading access, setup time, service space, electricity, water, and other necessary facilities must be available when required.

16.2. Restricted Access

Additional fees may apply for:

Difficult loading conditions.
Restricted parking.
Stairs or extended carrying distances.
Long equipment transport distances.
Limited setup windows.
Restricted vendor access.

16.3. Venue Rules

Clients must communicate relevant venue requirements before the event.

16.4. Documentation

Certificates of insurance, specialized documentation, and venue-specific administrative requirements may incur additional fees.

17. ADDITIONAL FEES

Additional charges may apply for services or circumstances outside the approved scope.

These may include:

Rush bookings.
Early-morning or late-night services.
Additional staffing.
Overtime.
Out-of-state travel.
Tolls and parking.
Restricted venue access.
Equipment rentals.
Equipment cleaning or replacement.
Trash removal.
Dishwashing.
Additional setup or breakdown.
Return trips.
Failed deliveries.
Additional consultations.
Customized design revisions.
Venue-specific insurance requirements.
Last-minute modifications.

Applicable charges will be communicated and invoiced as appropriate.

18. FOOD QUALITY, COMPLAINTS & DISPUTES

Caribbean Soul Catering is committed to providing professionally prepared food and services consistent with the approved agreement.

18.1. Inspection Upon Receipt

Clients should inspect orders upon receipt and promptly report any missing, incorrect, or visibly compromised items.

18.2. Reporting Concerns

Clients are encouraged to report concerns immediately and provide supporting details.

Photographic documentation may be requested when appropriate.

18.3. Food Handling

Complaints involving food that has been improperly stored, altered, discarded, or handled by third parties will be evaluated according to the available information and circumstances.

18.4. Taste Preferences

Individual taste preferences or dissatisfaction with a flavor do not automatically entitle clients to refunds when the agreed-upon food has been properly prepared and supplied.

18.5. Valid Service Concerns

Complaints concerning missing items, incorrect orders, food safety, or failure to provide agreed-upon services will be reviewed individually.

Appropriate remedies may include correction, replacement, partial refund, full refund, or another resolution depending on the circumstances and applicable law.

18.6. Payment Disputes

Clients are encouraged to contact Caribbean Soul Catering directly regarding billing or service concerns.

Nothing in these policies restricts legally protected chargeback rights or other applicable consumer remedies.

19. FOOD SAFETY & ALLERGIES

Caribbean Soul Catering follows applicable food-safety requirements.

19.1. Allergy Disclosure

Clients must communicate known food allergies and dietary restrictions before finalizing their orders.

19.2. Shared Preparation Environments

Because food may be prepared in shared environments, Caribbean Soul Catering cannot guarantee the complete absence of allergen cross-contact.

19.3. Food Transportation & Storage

Clients are responsible for maintaining appropriate food temperatures and handling practices after accepting their orders.

19.4. Third-Party Handling

Caribbean Soul Catering is not responsible for food deterioration caused by improper handling or storage by clients or third parties after the transfer of responsibility.

This provision does not eliminate responsibility for food-safety violations attributable to Caribbean Soul Catering.

20. ALCOHOL SERVICES

Caribbean Soul Catering does not hold a liquor license.

Caribbean Soul Catering does not sell, supply, or serve alcoholic beverages.

Clients requiring alcohol services must arrange for an appropriately licensed provider.

Alcohol services are not included in standard catering agreements.

Nonalcoholic beverage and mocktail services may be available through Caribbean Soul Catering.

21. CLIENT RESPONSIBILITIES

Clients are responsible for:

Providing accurate event information.
Reviewing and approving invoices.
Confirming food quantities and guest counts.
Meeting payment deadlines.
Communicating venue requirements.
Arranging timely pickups.
Ensuring delivery access.
Disclosing allergies and dietary restrictions.
Providing appropriate facilities for contracted services.
Reviewing and acknowledging all policies before payment.
Communicating requested changes in writing.
Ensuring accurate communication with other event vendors.

Failure to meet these responsibilities may affect service availability, timing, and additional charges.

22. RIGHT TO REFUSE OR DISCONTINUE SERVICE

Caribbean Soul Catering reserves the right to decline or discontinue services under appropriate circumstances, including:

Failure to submit required payments.
Repeated failure to comply with booking procedures.
Requests exceeding the approved scope.
Unsafe or unsuitable working conditions.
Threatening, abusive, or harassing conduct toward staff.
Inability to fulfill requests safely or reasonably.
Material violations of the service agreement.

22.1. Client-Caused Cancellation

When services are discontinued because of a client's material breach of the agreement, applicable contractual cancellation terms and payment obligations may apply, subject to law.

22.2. Cancellation by Caribbean Soul Catering

If Caribbean Soul Catering cancels an order or event for reasons not attributable to the client, and is unable to provide the agreed-upon services, the cancellation will be handled separately from a client-initiated cancellation.

Clients will be entitled to applicable refunds or other remedies as required by the agreement and governing law.

Caribbean Soul Catering will not automatically retain payment for services it cannot provide when doing so would violate the agreement or applicable law.

22.3. Unforeseen Circumstances

Events outside the reasonable control of either party, including severe weather, natural disasters, government restrictions, and other extraordinary disruptions, will be evaluated individually.

Any rescheduling, credit, refund, or alternative arrangement will be determined according to the agreement, applicable law, and circumstances.

23. POLICY EXCEPTIONS & WRITTEN AGREEMENTS

These policies apply to all Caribbean Soul Catering services unless modified through an authorized written agreement.

23.1. Written Approval

Exceptions must be expressly approved in writing by an authorized representative of Caribbean Soul Catering.

23.2. Verbal Agreements

Verbal discussions do not override the terms of an approved invoice or written agreement.

23.3. Modifications

Written amendments must identify the applicable change and any revised financial obligations.

23.4. Governing Law

All policies are subject to applicable law.

If a provision is determined to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

23.5. Conflicting Terms

When an individually negotiated written agreement expressly conflicts with these general policies, the specifically agreed-upon written provision will control, subject to applicable law.

24. ACKNOWLEDGMENT & ACCEPTANCE OF TERMS

By accepting an invoice and submitting payment after being provided access to these policies, the client acknowledges and agrees that:

24.1. They have reviewed the applicable services, quantities, pricing, fulfillment arrangements, and payment obligations.

24.2. Caribbean Soul Catering is a catering company and does not provide dine-in restaurant services.

24.3. Deposits are non-refundable except where otherwise required by law or expressly agreed upon in writing.

24.4. Client-initiated cancellations do not automatically entitle the client to a refund.

24.5. Client-initiated cancellations within seven (7) calendar days of the event or fulfillment date are non-refundable unless otherwise expressly agreed upon in writing by Caribbean Soul Catering or required by law.

24.6. Refusal to accept agreed-upon services, including previously approved pickup or delivery arrangements, may be treated as a client-initiated cancellation.

24.7. Payment delays, scheduling changes, or personal circumstances do not automatically waive contractual obligations.

24.8. Exceptions, credits, rescheduling accommodations, or changes to the agreement require written approval.

24.9. Cancellations caused by Caribbean Soul Catering's inability to fulfill its obligations are evaluated separately from voluntary client cancellations.

24.10. Nothing in these policies eliminates rights or remedies provided by applicable consumer protection laws.

IMPORTANT PAYMENT & CANCELLATION NOTICE

THIS NOTICE MUST BE PRESENTED TO CLIENTS BEFORE PAYMENT.

ALL DEPOSITS ARE NON-REFUNDABLE.

CLIENT-INITIATED CANCELLATIONS, INCLUDING CANCELLATIONS WITHIN SEVEN (7) CALENDAR DAYS OF THE SCHEDULED EVENT OR ORDER FULFILLMENT DATE, ARE NON-REFUNDABLE UNLESS OTHERWISE EXPRESSLY AGREED UPON IN WRITING BY CARIBBEAN SOUL CATERING OR REQUIRED BY APPLICABLE LAW.

This policy applies regardless of when payment was submitted, including payments received within 24–48 hours of cancellation.

Clients who voluntarily decline or refuse services that Caribbean Soul Catering remains ready, willing, and able to provide according to the approved invoice are subject to the client-initiated cancellation policy.

Submitting payment does not entitle a client to services beyond those specified in the approved invoice.

Cancellations initiated by Caribbean Soul Catering due to its own inability to fulfill the agreement are handled separately and remain subject to applicable legal remedies.

By submitting payment, the client confirms that these terms were made available for review and agrees to the applicable payment, cancellation, refund, and service conditions.

CLIENT ACKNOWLEDGMENT

☐ I have read and agree to Caribbean Soul Catering's Policies & Terms of Service, including the cancellation, no-refund, payment, and service fulfillment policies.

Client Name: ______________________________

Event Date: ______________________________

Invoice Number: ______________________________

Client Signature: ______________________________

Date: ______________________________

CARIBBEAN SOUL CATERING LLC

From Our Soul to Your Plate.

Professional Catering | Culinary Experiences | Buffet Design & Tablescaping

Before you publish this

The Rhode Island Attorney General provides consumer guidance on refund-policy disclosure, including exceptions involving food and perishable items. However, the enforceability of a specific cancellation charge or non-refundable deposit can depend on the contract and circumstances. I recommend having a Rhode Island business attorney review Section 3, particularly the full-payment provision for cancellations within 72 hours. riag.ri.gov

For your Clover invoices and online booking forms, I recommend requiring clients to actively check the acknowledgment box before paying, rather than relying solely on a policy link. Keep a dated record of the terms presented and the client's acceptance.

Also, because these terms are dated October 28, 2026, they should apply prospectively to bookings that accept them. They should not be presented as retroactively binding clients who booked under different terms.